Terms & Conditions

Brice Australia – General Sales Terms, Conditions & Ordering Information

By using this website (www.briceaust.com.au), obtaining any quotes, or making any purchases, you agree that you have read and agree to be bound by the following terms and conditions (‘Terms’):

General

This ‘website’ and all of its contents are owned by Brice Australia Pty Ltd, ABN: 71 413 589 669 (herein referred to as ‘Brice Australia’, “we”, “us”, “our”). For the purposes of these Terms, “goods” or “equipment” refers to the goods or equipment sold by Brice Australia to you. Additionally, “you” refers to the person or customer to or from whom the goods are to be supplied by Brice Australia.

GST

All prices listed on the website are noted to be exclusive of GST. GST will be added to the price for goods at the end of your quote.

Credit Trade Accounts / Company Purchase Orders

Brice Australia does not offer or accept trading or credit accounts. Any orders for goods will not be released or delivered until full payment in cleared funds has been received for the goods, including any additional charges (e.g., GST, delivery fees).

Quotations

All quotes are provided without obligation and are valid for 30 days, subject to stock availability and supplier price changes. Quotes are subject to change without notice, and prices are accurate at the time of display.

Acceptance of Sale

By placing a sales order via purchase order or requesting a tax invoice for the purchase of goods from Brice Australia, you agree to be bound by these Terms. Please contact us if you have any further inquiries before ordering.

Stock Availability

Some items may not be in stock at the time of your order. If this happens, our consultants will contact you within 24 hours to confirm delivery time and stock availability.

Payment Methods

We accept the following methods of payment:

Electronic Bank Fund Transfers (EFT)
Credit Card payments over the phone (one card only)
SilverChef Rental Contract (Rent/Try/Buy option)

Equipment Deliveries

All deliveries will be made to the ground floor kerbside or loading dock, unless otherwise stated. If you have special delivery needs, please notify us in advance.

Delivery Terms and Dates

You are responsible for organizing any electrical or plumbing connections and alterations to your premises required for installation. Delivery dates are estimates only, and we are not liable for delays caused by transport, supplier issues, or events beyond our control.

Risk

Risk of loss or damage to the goods passes to you upon delivery to the delivery address specified in your order, or in the case of pickup, when you take possession of the goods.

Warranty Information

All products purchased from Brice Australia are covered by the manufacturer’s warranty. Warranty periods are specified on each product’s packaging or detailed in the product description.
If your goods are faulty within the warranty period, please contact us at 1300 664 880 or info@briceaust.com.au.

Cancellations

Orders can be canceled under the following conditions:

Cancellations must be received before any special orders are manufactured.
A cancellation fee of up to 40% of the purchase price may apply to cover our reasonable costs, and any shipping fees already incurred are non-refundable. The exact cancellation fee will be calculated based on costs incurred and will be communicated to you at the time of cancellation.

Return of Goods

To return goods, please contact Brice Australia to obtain a return authorization. All return shipments are at your expense unless the goods are faulty or incorrect.

Manufacturer’s Right

Manufacturers may change specifications, sizes, and other details without prior notice. Brice Australia will use reasonable efforts to notify you of these changes.

Online Shop

This section outlines the specific terms that apply to your use of the Brice Australia Online Store.

1. Account Creation

To make a purchase from our online store, you may be required to create an account with us. You agree to provide accurate and complete information when registering, including your email address and shipping details.

You are responsible for keeping your account information, including your password, secure and confidential. Brice Australia is not liable for any unauthorized access to your account.

2. Product Availability

While we strive to maintain accurate stock levels, some products may be out of stock or discontinued. If we are unable to fulfill your order, we will contact you promptly to offer an alternative, issue a refund, or provide an estimated restock date.

3. Pricing

Prices on the Brice Australia online store are in AUD and exclude GST, unless otherwise specified. Prices are subject to change without prior notice. Any applicable delivery charges will be added during checkout.

4. Order Confirmation and Payment

After you submit an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order but does not constitute an acceptance of the order.
Payment Methods: We accept the following payment methods:
- Electronic Bank Transfers (EFT) to Brice Australia’s bank account.
- Credit Card payments (one card only, no multiple card payments).

5. Shipping & Delivery Terms

Goods purchased via the online shop will be delivered to the address specified in your order details at checkout unless otherwise agreed upon.
Delivery charges are calculated during checkout based on your location and the size of the items purchased.
Delivery times are estimates only and depend on the destination and the availability of the products. Brice Australia will not be liable for any delays in delivery.
You are responsible for notifying us of any special delivery instructions or access restrictions at your premises.
Risk of Loss: The risk of loss or damage to goods passes to you upon delivery. Brice Australia is not responsible for any loss or damage once the goods are delivered.

6. Limitation of Liability

To the fullest extent permitted by law:

Brice Australia’s Liability: To the extent permitted by law, our liability for any product defects or failure to meet consumer guarantees is limited to, at our option: (a) replacing the goods; (b) repairing the goods; or (c) paying the cost of replacing or repairing the goods. These limitations do not exclude any mandatory consumer guarantees under the Australian Consumer Law.
Indemnity: You agree to indemnify Brice Australia for any losses, damages, or costs arising from the use of products purchased from Brice Australia, except as otherwise provided by law.

7. Consumer Rights

Australian Consumer Law: These Terms and Conditions do not exclude, restrict, or modify your rights under the Australian Consumer Law. All consumers are entitled to the guarantees provided by the Australian Consumer Law.

Refunds & Replacements: You are entitled to a refund or replacement if your product is faulty, misdescribed, or not fit for purpose.

8. Intellectual Property Rights

All intellectual property rights in the website, including but not limited to copyrights, trademarks, trade names, designs, and any other proprietary information, are owned by Brice Australia Pty Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal and non-commercial purposes only. Any unauthorized use of the website or its content, including reproduction, modification, distribution, or republication, is strictly prohibited and may result in legal action. All rights not expressly granted herein are reserved by Brice Australia Pty Ltd.

9. Data Protection and Privacy

Brice Australia Pty Ltd is committed to ensuring the privacy and protection of your personal information. All personal data collected in connection with your use of our website, obtaining quotes, or purchasing goods is processed in accordance with applicable data protection laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We collect and use personal information solely for the purpose of fulfilling our obligations under these Terms and providing you with the best possible service. This may include processing orders, managing accounts, and communicating with you about your orders and services.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to your personal information is restricted to employees, agents, and contractors who require it to perform their job functions.

You have the right to access and correct your personal data, subject to certain exceptions provided for by law. Requests for access or correction should be directed to our Data Protection Officer at info@briceaust.com.au.

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this clause and in our privacy policy, available at www.briceaust.com.au/privacy-policy.

10. Force Majeure

Brice Australia shall not be liable for any failure to perform its obligations under these Terms where such failure is due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, riots, strikes, lockouts, industrial disputes, governmental actions, epidemic, pandemic, or any other cause that could not be reasonably foreseen or avoided. In the event of such circumstances, Brice Australia will use reasonable efforts to resume performance as soon as practicable.

11. Amendment to Terms Clause:

Brice Australia reserves the right to amend these Terms and Conditions at any time. Any amendments will be effective immediately upon posting on our website. Continued use of our website, obtaining quotes, or making purchases after any such amendments will constitute your acknowledgment and acceptance of the amended Terms and Conditions. It is your responsibility to periodically review the Terms and Conditions for any changes.

12. Severability

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or illegal by any court or tribunal of competent jurisdiction, such provision shall be deemed severed from the remaining terms, which shall continue in full force and effect. The parties agree to replace any invalid provision with a valid one that most closely approximates the intent and economic effect of the invalid provision.

13. Electronic Communication:

All communications between you and Brice Australia related to orders, inquiries, or any other matters concerning our services may be conducted through electronic means, including but not limited to email and our online customer service portal. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. It is your responsibility to ensure that your electronic contact information is current and accurate to facilitate timely communication. Brice Australia is not liable for any communication or data breaches resulting from incorrect contact details provided by you.

14. Governing Law

This Agreement is governed by the laws of Victoria, Australia. Any dispute arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Victoria.

Brice Australia Returns Policy For Online Shop

At Brice Australia, we are committed to providing high-quality products and excellent customer service. We understand that sometimes products may need to be returned. Our returns policy outlines the process for returning items and the terms associated with returns.

1. Return Period

Eligibility for Returns: You may return any unused and unopened product within 7 business days from the date of receipt, provided the return complies with our returns policy and your statutory rights under the Australian Consumer Law. The item must be in its original, undamaged packaging with all accessories, manuals, and documentation included. If the product is not returned in the original packaging, it may not be accepted for return.
Non-Returnable Items: Certain products may be exempt from return due to their nature, such as custom-built or perishable goods. These products will be clearly marked on the product page.

2. Warranty Returns

Warranty Coverage: Brice Australia offers a 12-month warranty on all products unless the product’s packaging states a different period. This warranty covers any defects in material or workmanship under normal use.
Owner’s Responsibility for Shipping Costs: For warranty claims, you are responsible for the initial cost of returning the item to us. However, if the warranty claim is valid, we will reimburse reasonable return shipping costs. Once the item is received and inspected, we will arrange for the replacement or repair of the product at no further cost.
How to Process a Warranty Return:
1. Contact our Customer Service Team via info@briceaust.com.au or call 1300 664 880.
2. Provide your proof of purchase (receipt or order number) and details of the product, including any defects or issues.
3. Our team will assist in providing the necessary steps to return the faulty product.
4. After the return is processed and accepted, we will either provide a replacement or issue a refund (at our discretion).

3. Australian Consumer Law (ACL) Guarantees

Consumer Guarantees: Brice Australia’s returns policy and warranties do not affect your rights under the Australian Consumer Law. You are entitled to a remedy (repair, replacement, or refund) for products that are faulty or do not meet the guarantees outlined under ACL.
Major and Minor Failures:
- Major Failure: If the product has a major failure (e.g., it is unsafe, significantly different from the description, or is not fit for its usual purpose), you are entitled to a refund or replacement under ACL.
- Minor Failure: If the product has a minor fault, we may offer a repair or replacement as appropriate. If the fault is not repaired or replaced within a reasonable time, you can request a refund.

4. How to Return a Product

To initiate a return:

Contact Us: Email us at info@briceaust.com.au or call our customer service on 1300 664 880 to notify us of your return request.
Provide Details: Include your order number, the product name, and reason for return (if applicable).
Return Instructions: Our team will provide clear instructions on how to return your product. Please note, products must be securely packed in their original packaging to ensure they are not damaged during the return shipping process.

5. Refund Processing

Processing Time: Once the returned item is received, please allow up to 14 business days for processing. If the return is accepted, we will process your refund to the original payment method used.
Refunds for Faulty Goods: If the product is found to be faulty, you are entitled to a full refund as per the Australian Consumer Law.

Privacy Policy
All personal information is governed by Brice Australia’s privacy policy, which can be found at www.briceaust.com.au/privacy-policy. By using the website, you agree to the terms outlined in the privacy policy.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of Australia.